Return & Refund Policy

1. Overview

At Grove & Bloom, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

Please read our Return & Refund Policy carefully to understand your rights and obligations when requesting a return, exchange, or refund.

2. Return Eligibility

We accept returns on eligible items within 30 days of the delivery date, subject to the following conditions:

Eligible Returns:

• Items must be unused, unwashed, and in original condition

• Items must be returned with original packaging, tags, and any accessories

• Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items:

• Final sale or clearance items

• Personalized or custom-made products

• Gift cards

• Items marked “non-returnable” on the product page

If your item is damaged or defective, please see Section 4 below.

3. How to Request a Return

To initiate a return, please follow these steps:

1. Email us at groveandbloom2025@gmail.com with:

   • Your full name

   • Order number

   • Description of the item(s) you wish to return

   • Reason for return (optional, but helpful)

2. We will review your request and, if approved, provide:

   • Return instructions

   • Return shipping address (which may vary based on the supplier)

3. Ship your return item(s) using a trackable shipping method.

Note:

We do not provide return shipping labels unless the item is defective or sent in error. Customers are responsible for return shipping costs on standard returns.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery.

Send us the following information:

• Order number

• Photos of the item and packaging

• Description of the issue

Once verified, we will offer you:

• A replacement at no additional cost, or

• A full refund, depending on your preference

5. Refunds

Once we receive and inspect your returned item, we will notify you of the refund approval status.

• Approved refunds will be processed back to your original payment method within 5–10 business days.

• Original shipping fees are non-refundable unless the return is due to our error or a defective product.

• If the returned item is not in its original condition or is received late, only a partial refund may be issued or the return may be rejected.

6. Late or Missing Refunds

If your refund hasn’t been received:

1. Double-check your bank or credit account

2. Contact your payment provider (sometimes processing takes additional time)

3. If you've done all of the above and still haven’t received your refund, contact us at groveandbloom2025@gmail.com

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the preferred item.

8. Cancellations

Orders may be canceled within 12 hours of placement by contacting us immediately. After this window, the order may already be in process and cannot be canceled.

9. International Returns (Canada)

Customers in Canada are responsible for any customs duties or taxes on returned items. We are not responsible for international returns lost in transit, so please use a tracked shipping method.

10. Contact Us

If you have any questions about our Return & Refund Policy, don’t hesitate to reach out:

Grove & Bloom
📧 groveandbloom2025@gmail.com
📞 (352)-843-7679
📍 3811 SE 11th Place